He's already done 3 that I know of

youtu.be/ZFvUiA5D3rc

youtu.be/T8X2LWsIxfA

youtu.be/kGgPEIv65pU

I'm not sure how you can make the points you make, and still call it a "generally brilliant solution"

The entire point of this system - like anything a giant company like Hertz does - is not to be fair to the customer. The point is to screw the customer over to make money.

Not allowing human employees to challenge the incorrect AI decision is very intentional, because it defers your complaint to a later time when you have to phone customer support.

This means you no longer have the persuasion power of being there in person at the time of the assessment, with the car still there too, and means you have to muster the time and effort to call customer services - which they are hoping you won't bother doing. Even if you do call, CS hold all the cards at that point and can easily swerve you over the phone.

It's all part of the business strategy.

The US lacks even the most basic consumer protections it seems.

In Australia, companies still try to give you the run around, but I am extremely confident this wouldn't fly here. Even though I'm not a lawyer.

If you literally can't get a hold of them, they're breaking Australian Consumer Law, that's a slam dunk to charge back the card and dare them to take you to your state's relevant tribunal that hears cases like this. It costs either like $70 to file, you can represent yourself easily, and if you're low-income, it's literally free.

They don't want to waste money on fighting you. If you're confident you're clearly in the right, it's very easy to get a company to back down.

This is a great time to remind everyone to take photos before and after getting a rental car, because otherwise it's your word against them.

You are spot on here. AI is great for sensitivity (noticing potential issues), but terrible for specivity (giving many false positives).

The issue is how AI is used, not the AI itself. They don't have a human in the checking process. They should use AI scanner to check the car. If it's fine, then you have saved the employee from manually checking, which is a time-consuming process and prone to error.

If the AI spots something, then get an employee to look at the issues highlighted. If it's just a water drop or other false positive, then it should be a one click 'ignore', and the customer goes on their way without charge. If it is genuine, then show the evidence to the customer and discuss charges in person. Company still saves time over a manual check and has much improved accuracy and evidence collection.

They are being greedy by trying to eliminate the employee altogether. This probably doesn't actually save any money, if anything it costs more in dealing with complaints, not to mention the loss of sales due to building a poor image.

Nestle products (and sub companies)

That's a tall order. And just to be clear, not saying we should just give up against those numbers. It's not an all-or-nothing situation.

Brand presence by target market

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I rent through Costco and try to pick Alamo when possible. Avis is decent but they often share a line with Budget which can take forever.

I’m not a loyalty member of any brand for reference.