A Bullet Crashed the Internet in Texas
The internet can be more physically vulnerable than you think. Last week, thousands of people in North and Central Texas were suddenly knocked offline. The cause? A bullet. The outage hit cities all across the state, including Dallas, Irving, Plano, Arlington, Austin, and San Antonio. The outage affected Spectrum customers and took down their phone lines and TV services as well as the internet.
“Right in the middle of my meetings 😒,” one users said on the r/Spectrum subreddit. Around 25,000 customers were without services for several hours as the company rushed to repair the lines. As the service came back,, WFAA reported that the cause of the outage came from the barrel of a gun. A stray bullet had hit a line of fiber optic cable and knocked tens of thousands of people offline.
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“The outage stemmed from a fiber optic cable that was damaged by a stray bullet,” Spectrum told 404 Media. “Our teams worked quickly to make the necessary repairs and get customers back online. We apologize for the inconvenience.”
Spectrum told 404 Media that it didn’t have any further details to share about the incident so we have no idea how the company learned a bullet hit its equipment, where the bullet was found, and if the police are involved. Texas is a massive state with overlapping police jurisdictions and a lot of guns. Finding a specific shooting incident related to telecom equipment in the vast suburban sprawl around Dallas is probably impossible.
Fiber optic cable lines are often buried underground, protected from the vagaries of southern gunfire. But that’s not always the case, fiber can be strung along telephone poles in the sky and sent to a vast and complicated network junction boxes and service stations that overlap different municipalities and cities, each with their own laws about how the cable can be installed. That can leave pieces of the physical infrastructure of the internet exposed to gunfire and other mischief.
This is not the first time gunfire has taken down the internet. In 2022, Xfinity fiber cable in Oakland, California went offline after people allegedly fired 17 rounds into the air near one of the company’s fiber lines. Around 30,000 people were offline during that outage and it happened moments before the start of an NFL game that saw the Los Angeles Rams square off against the San Francisco 49ers.
“We could not be more apologetic and sincerely upset that this is happening on a day like today,” Comcast spokesperson Joan Hammel told Dater Center Dynamics at the time. Hammel added that the company has seen gunshot wounds on its equipment before. “While this isn’t completely uncommon, it is pretty rare, but we know it when we see it.”
