The Department’s civil complaint alleges that Uber and its drivers routinely refuse to serve individuals with disabilities; impose impermissible surcharges by charging cleaning fees for service animal shedding and cancellation fees to riders whom Uber has unlawfully denied service; and refuse to reasonably modify Uber’s policies, practices, or procedures, where necessary, to avoid discriminating against riders with disabilities, including by denying individuals with mobility disabilities the option to sit in the front seat when needed. Due to Uber’s ride denials, individuals with disabilities have experienced significant delays, missed appointments, and have been left stranded in inclement weather.

Justice Department Sues Uber for Denying Rides to Passengers with Service Dogs, Wheelchairs

The Justice Department filed a lawsuit against Uber Technologies Inc. for discriminating against passengers with disabilities, including those who use service animals and mobility devices such as stowable wheelchairs.

^{www.justice.gov}