404 Media

2026-06-11 18:59:11

Software Update Automatically Turns off Amazon Delivery Drivers’ AC During Dangerous Summer Heat

A software update to some Amazon delivery vehicles is automatically turning off the air conditioning after a few seconds if the driver is not in their seat, according to multiple Amazon delivery drivers who are complaining about the update online.

According to Amazon delivery drivers, the new update is for the Amazon EDV (electric delivery vehicle), the custom-built Rivian van. Delivery drivers say that this update automatically turns off the air conditioning in the van if the driver is not in the vehicle for more than 30 seconds. Drivers are complaining about the update as the start of the summer season, which can be particularly difficult and dangerous for delivery drivers.

“As many of you are aware, the EDVs just got a software update where if you are out of your seat for 30 seconds with the side door open, the AC switches off,” one Amazon delivery driver said in an online forum for drivers. “We all hate this obviously.”

When reached for comment an Amazon spokesperson said that the premise of my questions to the company was inaccurate, but conceded that the van will turn off the AC after 30 seconds under certain conditions that are commonplace during Amazon delivery shifts.

“Rivian recently released a software update for Electric Delivery Vehicles that actually extends climate control for drivers,” the Amazon spokesperson said. “As a result, the AC now runs for up to 10 minutes after a driver exits the vehicle, ensuring a cool cabin when they return. The timer resets at every stop. The AC only shuts off if the driver sliding door is left open for more than 30 seconds — a battery conservation measure.”

Amazon delivery drivers discussing the update online say that they are getting in and out of the van so frequently, and are spending most of their time out of the van delivering packages, that the update makes it harder to keep the van cool.

“Thing is we are up and about waaaay longer than we are driving so the ac turns off and when it turns on again we are already getting up before im the air is even cold,” one driver said. “It effectively made the ac not work and those vans get hot as fuuuck.”

"Every Amazon-branded vehicle is air-conditioned—a feature that exceeds the industry standard—and if the air-conditioning isn’t working in a vehicle, that vehicle is taken out of service immediately," the Amazon spokesperson said. "They also have cooling seats for drivers. This update was intentionally timed ahead of summer to improve driver comfort during the hottest months of the year. Driver safety and comfort in extreme temperatures remains a priority. If drivers have questions about this change, they should touch base with the DSP they work for - as details about this change were shared with them."

Older delivery trucks may not have air conditioning or have air conditioning that breaks often. Delivery drivers for UPS, who are represented by the Teamsters union, negotiated a heat safety agreement with the company in 2023. Amazon has publicly outlined its strategy for keeping all its workers, including delivery drivers, safe during the heat, including using an app to ask drivers to take 10-minute break from the heat by resting in a cool place and drinking water, but Amazon delivery drivers are managed by a nationwide network of subcontractors who drivers say don’t always maintain those standards.

As you’ve probably seen in your own neighborhood, delivery drivers will often park their vans wherever they can and deliver packages to multiple addresses on the same block. Amazon automatically turning off the air conditioning while they are out of the van delivering packages means the van can get hot again by the time they get back. As Amazon delivery drivers have to make frequent stops, it’s not hard to imagine why drivers would complain about Amazon automatically shutting down the AC, which makes it more difficult to cool down between stops.

Amazon continues to help employees and delivery drivers beat the heat this summer

Industry-leading preventative measures, best-in-class technology, air-conditioning, engagement, and plenty of rest time help keep employees and drivers safe.

^{Sarah Rhoads, Amazon VP Global Workplace Health & Safety (Amazon News)}

404 Media

2026-06-09 13:44:03

'Sloppenheimer:' Amazon Employees Mock the Company’s AI on Slack

Amazon founder Jeff Bezos believes that artificial intelligence is going to lead to unprecedented productivity gains which could result in cheaper food, housing, and two income households deciding that they no longer need two incomes. Internally, Amazon employees mock the company’s AI tools, refer to its output as “slop,” and joke about the company’s failed attempt to motivate employees to use AI tools effectively.

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'Sloppenheimer:' Amazon Employees Mock the Company’s AI on Slack

^{Emanuel Maiberg (404 Media)}

404 Media

2026-06-01 17:15:20

Amazon Shuts Down Internal AI Leaderboard After Employees Cheated

Amazon has shut down an internal company leaderboard which ranked employees based on how much they used AI tools at work. Amazon’s official announcement said that it ended the leaderboard because it had accomplished its goal of encouraging employees to use AI tools, but multiple Amazon employees told me they suspect the company shut down the leaderboard because it was easily cheated and because it encouraged wasteful and expensive use of AI tools. Some of those employees acknowledged to me they deliberately cheated to climb the leaderboard’s ranks; in one case, an employee said they cheated after being told by management they weren’t using AI enough.

“The internal reasoning is ‘this leaderboard was to incentivize usage and adoption has reached a point where we've achieved our goal’ [...] but my theory is that management wants to crack down on incentivizing overconsumption,” one Amazon employee, who uses Amazon’s AI coding tool Kiro and finds it useful, told me before Amazon announced the leaderboard shutdown. “I wouldn't say ‘cheating’ is widespread but there are ways to use AI frugally and less frugally, and with the leaderboard there was an incentive to not bother trying to be efficient on token use.”

The Financial Times first reported Amazon’s scrapping of the leaderboard.

“The goal of the personal Kiro dashboard and the PhoneTool awards has been to create awareness about what AI can do to help accelerate development work,” Amazon’s internal announcement about shutting down the leaderboard said. “With so many people inside our organization now well versed into AI and [thousands] of total PhoneTool awards assigned, we believe the project reached its goals [...] Thank you Amazon for making this project a success and happy coding.”

PhoneTool is an internal company registry, and PhoneTool awards are badges employees can display next to their name, kind of like video game achievements.

“Tokenmaxxing,” the idea held by some tech company executives that if employees are not maximizing their use of AI tools at work they are not being productive enough, has become common in the industry, with some bosses bragging about how they are spending more money on AI tool usage costs than actual human employees. This has resulted in a situation where some employees are running scripts that make it seem like they are using AI tools a lot to game metrics and appease their bosses, but the AI tools are not doing anything productive and are burning money and resources with no benefit to productivity.

One Amazon employee said they “cheated” their way up Amazon’s internal AI usage leaderboard after they were told in a performance review that they’re not using AI enough at work. They told me it was trivial to do so. I’m not providing exact details of how this employee cheated in order to protect their anonymity, but essentially employees can automatically prompt the AI tools with an endless series of tasks that have nothing to do with their job.

💡
Are you pressured to use AI at work? I would love to hear from you. Using a non-work device, you can message me securely on Signal @emanuel.404‬. Otherwise, send me an email at emanuel@404media.co.

“Honestly, iterating on that and maximizing the throughput was the most fun I've had at work,” this employee said. “I also do not think I was the only one gaming the system to make the number go up. My manager's tone in that meeting made me think there were some internal discussions about the program driving waste.”

“One of the internal dashboards, called KiroRank, was recently created by a group of employees who wanted to drive awareness for how AI can accelerate work, and was never intended to promote the use of AI for usage's sake,” an Amazon spokesperson told 404 Media in a statement. “The beta dashboard was not a formal or approved tool, and has since been deprecated. We’re focused on AI adoption and sharing best practices to celebrate innovation and operational efficiency gains across the company, and we’re proud of the way our teams are embracing this technology.”

Amazon also said it does not mandate teams to use AI tools or track their usage, but that it does measure token utilization to understand the cost and efficiency patterns.

The Amazon employees I talked to said that everyone at the company had access to the dashboard. One employee told me that many employee comments on the announcement called on Amazon to bring it back.