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There is an ongoing issue with the data center that is causing slowdown in Masto.host infrastructure: public-cloud.status-ovhcloud.c…

It supposed to be fixed already but I am still seeing some problems. I'm investigating and will update once I know more.

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in reply to Masto.host

At the moment the support is not even answering calls and the message on the phone is that they are ongoing a maintenance. So, at least they should be working to solve this as soon as possible.

Will update once I know more.

Sorry for the inconvenience.

Oblomov reshared this.

in reply to Masto.host

I believe the source of the issue is with Object Storage uploads. So, instances with a lot of federation will be impacted with slowdowns, while instances with less federation will not be impacted by slowdowns.

I managed to get in contact with someone at OVH and I am waiting for a call back.

Again, really sorry about this.

Captain Steph :php: reshared this.

in reply to Masto.host

Currently getting timeouts if I paste and search Fediverse addresses, never seen this before. A few addresses work but most time out.

All of the addresses exist and their instances aren't down, I can view the account profiles' original pages.

in reply to FediThing 🏳️‍🌈

@FediThing Like I mentioned in mastodon.social/@mastohost/113… the uploads are failing. So, if you try to fetch an account and the avatar/header needs to be cached locally that will fail because it needs to be uploaded to your server storage and that is what is failing.


I believe the source of the issue is with Object Storage uploads. So, instances with a lot of federation will be impacted with slowdowns, while instances with less federation will not be impacted by slowdowns.

I managed to get in contact with someone at OVH and I am waiting for a call back.

Again, really sorry about this.


in reply to Masto.host

The issue has been reported to the admins of the Object Storage and waiting to hear back from them.

My suspicion is that when they fixed public-cloud.status-ovhcloud.c… they reverted some default configuration and that is causing the upload failures.

Oblomov reshared this.

in reply to Masto.host

It looks like uploads are working again.

This will cause an extreme load in the infrastructures and servers with large queues will experience even higher slowdowns for a while. But this actually a good sign, the queues are being processed.

Will keep monitoring and I will update once I know more.

in reply to Masto.host

Most instances are back to normal. Only the ones with very high level of federation are still struggling.

I am continuing to monitor the situation.

in reply to Masto.host

Appreciate the hard work! I can't imagine what I would do if I was managing this myself 🙏
in reply to Masto.host

The problem is solved and all instances response times are back to normal.

Again, really sorry for all the trouble this caused.

Thanks 🐘

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in reply to Masto.host

Thanks so much for your work!
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in reply to Masto.host

Appreciate the updates! I checked the status page and saw the note, but appreciated the more in-depth coverage here too.
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Masto.host
@ALFA slowly it should be back to normal.