having this exact thing from people about a post from someone who says their (assuming US) company denied them their monthly pay because the AI output claimed they'd been slacking off (having clocked off early one time for a medical thing).

Oh well that's just a bad company.

I mean, yes. But. Now they're worse.

«The complaint says DoorDash drivers began waiting to batch multiple orders together after gaining virtual visibility into kitchen systems»

This sounds like an intentional plan to extract money from restaurants and pump it into the gatekeepers' bank accounts (a joint DoorDash/Pizza Hut goal I presume).

The main contribution of "AI" is presumably the hope that it provides plausible deniability for said high street robbery.

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> The complaint says DoorDash drivers began waiting to batch multiple orders together after gaining virtual visibility into kitchen systems, allowing them to see when pizzas would come out of the oven. Instead of immediately leaving with a completed order, the suit claims drivers waited "up to fifteen (15) minutes" for additional deliveries[...]

The lawsuit also alleges Dashers could see tip amounts and whether orders were cash payments, making some drivers less likely to accept certain deliveries.

this one really is "just" a labor problem (food delivery services underpay while doing over-optimized pay schemes to the drivers) / suboptimal product decision (oversharing someone else's data) that's not unique to AI though, unless we assume that some AI did the entirety of PM's job and got rubberstamped. One can share the kitchen data in plain text with drivers and get the same outcome.

Wow that's a lot of "but actually it's not AI's fault!" responses.

So let me explain:
1. Gig workers do not get paid nearly enough
2. Pizza Hut decides to deploy some AI boondoggle ("Dragontail") without thinking it through, believing the BS about "optimizing delivery with AI"
3. Gig workers find a way to play the system
4. ???
5. Lawsuit

Gig workers should have been paid more in the first place, but this is still an example of how jumping on the AI hype train can screw you.

Stranger sliding in... I'm annoyed that I can't blame AI as much as I would like to, here. It does seem like it falls more under "the gig worker economy is absolute bullshit" instead of "AI fucked it up". Gig workers definitely don't get paid enough and I don't blame them for figuring out ways to game the system to optimize. They don't have to care how much the customer likes the actual food.

I am amused that whoever designed the system (presumably human?) did not think about the seems-obvious ways it would get exploited, though. Perhaps they thought the AI would take care of that part. Vibe architecting ftw.

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It's a systems design issue, which can appear in any poorly designed system.

It's not AI specific. It just happened they used AI this time.

It's topical to blame ai at the moment. Which is fine.

@notyourfanboy as I said here:
mstdn.social/@rysiek/116600986…

Michał "rysiek" Woźniak · 🇺🇦

2026-05-19 11:24:20

Can't wait for all the "no but it's not the AI, they implemented it wrong" replies.

Somehow whenever slop generators are involved, however incidentally, in something that can be claimed to work, it's "AI DID A THING".

But when they end up causing problems it's "human error" or "implemented it poorly" or some other form of good old "you're holding it wrong".

@haliphax and if you read earlier:

> In a lawsuit filed on May 6 in Texas Business Court, franchisee Chaac Pizza Northeast accused Pizza Hut of forcing stores to adopt Dragontail, a delivery-management platform that Pizza Hut described as using artificial intelligence to "optimize" food delivery, despite what the suit calls obvious incompatibilities with Chaac's business model.

Dragontail is an "AI" startup, so this is a case of integrating an AI boondoggle poorly leading to a bad outcome.

@haliphax the "AI" integration is the crucial part, the whole thing is symptomatic of how "AI" stuff is so hyped up that businesses integrate anything with "AI" on the label without thinking it through.

I am going to go out on a limb and bet that if the system was not being promoted as "AI", it would receive way, way more scrutiny from Pizza Hut before getting implemented.

And I think it is super interesting that the "AI" in the title comes from Business Insider, no less.